Privacy Policy

Effective date: [to be set on publication] · Last updated: October 27, 2026

This Policy explains how Acidni LLC handles information in connection with Acidni Voice.

Information we process

• Account data: name, business name, email, password hash, billing status (payment cards are handled by Stripe and we never see full card numbers).
• Caller and texter data, processed for our customers: phone numbers, call audio as needed for live transcription, transcripts, messages, voicemail recordings where enabled, summaries, and details callers provide such as name, callback number and reason for calling.
• Usage and technical data: call durations, minutes used, IP addresses, browser information, and security and audit logs.
• Referral data: referral or coupon codes from links you followed, stored in a first-party cookie for up to 60 days.

How we use it

To provide the Service: answer calls and texts, deliver messages and notifications, book appointments, bill, secure accounts, prevent abuse, comply with law, and improve reliability. We do not sell personal information, and we do not use caller data to train AI models.

AI processing

Conversations are processed by automated speech recognition, text-to-speech and large language models operated by our service providers (Twilio, Microsoft Azure and Anthropic via Microsoft Foundry) under contracts that restrict their use of the data.

Call recording and consent

Callers are told that they're talking to an AI and that the call may be recorded. Customers are responsible for any additional consent required in their jurisdiction or industry.

Text messages

We send texts only on behalf of a business you contacted or opted in with. Reply STOP to opt out or HELP for help. Message and data rates may apply. Mobile opt-in data and consent are not shared with third parties for their marketing.

Sharing

With our customer (the business you called), with service providers acting on our behalf (Twilio, Microsoft, Anthropic, Stripe), with integrations a customer connects (for example their CRM or calendar), and when required by law.

Retention

Call records are kept for as long as the customer's account is active or per the customer's retention setting (Compliance plan), then deleted. Backups roll off on their normal schedule.

Security

Data is encrypted in transit and at rest in Microsoft Azure (US regions). We offer MFA, audit logs and IP allowlisting on the Compliance plan.

Health information

For Compliance-plan customers who sign a BAA, we handle PHI as a business associate under HIPAA and that agreement.

Your choices and rights

Depending on where you live (for example California, Virginia, Colorado or Connecticut) you may have rights to access, correct, delete or port your information. Caller requests are routed to the business you contacted. Contact jgill@acidni.net.

Children

The Service is not directed to children under 13.

Changes and contact

We'll post updates here. Questions: Acidni LLC, jgill@acidni.net.